At VACOPACK, we comply with the Australian Consumer Law (ACL). Change of Mind Returns We accept change-of-mind returns only where:

• The product is unused
• The packaging remains unopened and in original condition; and
• The return request is made within 14 days of delivery.

Due to hygiene and food-safety considerations, opened food packaging products and food containers cannot be returned unless faulty. Customers are responsible for return shipping costs for change-of-mind returns. Faulty or Damaged Products If a product arrives faulty, damaged, or incorrect, customers should contact VACOPACK as soon as possible by emailing customersupport@vaco.au with:

• Order details;
• Description of the issue; and
• Supporting photographs where applicable.

Where required under Australian Consumer Law, VACOPACK will provide an appropriate remedy, which may include replacement, repair, store credit, or refund. Non-Returnable Items The following items are not eligible for return unless faulty:

• Opened food containers;
• Opened disposable packaging products;
• Used items;
• Clearance or special-order items.

Refund Processing Approved refunds will be processed back to the original payment method where possible. Processing times may vary depending on the customer’s financial institution.